Managed Care Provider Satisfaction Survey


Email (required):

1. How do you verify eligibility? (Check all that apply)
Electronically through BlueCross BlueShield of Alabama
Electronically through a clearinghouse connection
By calling the member�s plan
By calling BlueCross Blue Shield of Alabama
By calling the dedicated BlueCard toll free eligibility number (1-800-676-BLUE)
By calling the dedicated Federal Employee Program toll free eligibility number (1-800-492-8872)
Do not verify eligibility
No answer given

2. When you call to verify contract or eligibility information, how satisfied are you with the information you receive?
BlueCard
a. Eligibility
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

b. Copay, deductible
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

c. Precertification requirements
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

d. Verification of specialty coverage
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

2. When you call to verify contract or eligibility information, how satisfied are you with the information you receive?
FEP
a. Eligibility
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

b. Copay, deductible
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

c. Precertification requirements
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

d. Verification of specialty coverage
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

2. When you call to verify contract or eligibility information, how satisfied are you with the information you receive?
American Behavioral
a. Eligibility
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

b. Copay, deductible
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

c. Precertification requirements
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

d. Verification of specialty coverage
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

3a. How satisfied are you with the ease of getting claims paid accurately the first time?
Bluecard
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

FEP
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

American Behavioral
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
No Answer Given

4a. How do you submit claims for each of the following programs?
Bluecard
Electronically to host plan
Paper claim through mail
Other
No Answer Given

FEP
Electronically to host plan
Paper claim through mail
Other
No Answer Given

American Behavioral
Electronically to host plan
Paper claim through mail
Other
No Answer Given

5. In the past 6 months, what percentage of your claims for each of the following programs required follow-up once submitted or resubmitted?
1. BlueCard
Electronically to host plan
Paper claim through mail
Other
No Answer Given

2. FEP
Electronically to host plan
Paper claim through mail
Other
No Answer Given

3. American Behavioral
Electronically to host plan
Paper claim through mail
Other
No Answer Given

6. How satisfied were you with the timeliness in which claims issues that required follow-up in each of the following programs?
1. BlueCard
Electronically to host plan
Paper claim through mail
Other
No Answer Given

2. FEP
Electronically to host plan
Paper claim through mail
Other
No Answer Given

3. American Behavioral
Electronically to host plan
Paper claim through mail
Other
No Answer Given

7. How satisfied are you with the usefulness of the information packet you received regarding the BlueCross BlueShield Federal Employee and BlueCard programs from American Behavioral?
1. Information/Cover Letter
Electronically to host plan
Paper claim through mail
Other
No Answer Given

2. Application
Electronically to host plan
Paper claim through mail
Other
No Answer Given

3. Provider Agreement
Electronically to host plan
Paper claim through mail
Other
No Answer Given

4. Applicable Fee Schedule
Electronically to host plan
Paper claim through mail
Other
No Answer Given

8. Rate your overall satisfaction with each program.
1. BlueCard
Electronically to host plan
Paper claim through mail
Other
No Answer Given

2. FEP
Electronically to host plan
Paper claim through mail
Other
No Answer Given

3. American Behavioral
Electronically to host plan
Paper claim through mail
Other
No Answer Given